Privacy Policy

Management of personal data

As part of the creation and use of his customer account, and in particular in the case of orders placed through the site, the customer may be required to communicate personal data concerning him to ChefTrub grocery store.
The customer is informed that the ChefTrub grocery store carries out processing on this data within the meaning of French and European regulations.
The ChefTrub grocery store acts, in this respect, as the controller.
The processing implemented is intended for the performance of its obligations by the ChefTrub grocery store under the contract concluded with the customer, in particular in that they allow the management of orders and invoicing (including in the event of invoicing of a business account) but also the improvement of the customer experience (provision of personalized services (retargeting) and improvement of the relevance of the information sent).
The customer is informed, at the time of collection of his data, whether or not the transmission of this data is mandatory for the provision of the services provided for in the contract. If so, the customer is informed that the absence of transmission of this data may hinder the performance of the contract, and in particular the normal processing of his orders (delivery, invoicing, etc.).
The customer is informed that his data may be transmitted to third parties contractually linked to L'Épicerie ChefTrub, these third parties having the quality of subcontractors within the meaning of French legislation and European regulations on the protection of personal data.
Some of its data (civil status, identity, identification data) may be transferred outside the European Union, in particular to the United States. In this case, ChefTrub Grocery guarantees that the recipient country or company provides a sufficient level of protection for the data transferred, in accordance with French and European regulations on the protection of personal data.
Information relating to data transferred outside the European Union:

1. Country of establishment of the recipient of the data in cases where this or these countries are determined during the collection of the data: United States
2. Nature of the data transferred: Civil status, identity, identification data
3. Purpose of the planned transfer: Customer questionnaire, delivery person registration & pre-orders
4. Categories of data recipients: Processor
5. Level of protection offered by the third country or countries: Privacy Shield

In accordance with French legislation and European regulations on the protection of personal data, the customer has a right of access to his personal data, a right to rectify or delete his personal data. , a right to limit the processing of his data, a right to oppose the processing of his data, as well as a right to the portability of his data.
The customer may exercise these rights with L'Épicerie ChefTrub, responsible for processing, by writing to the address contact@cheftrub.fr, indicating his surname, first names, e-mail, address and customer reference, and attaching a copy of a valid identity document.
These rights may be exercised after the death of the customer by the person designated by the customer or by his heirs under the conditions provided for by article 40-1 of law n° 78-17 of January 6, 1978 relating to data processing. , files and freedoms.
The ChefTrub grocery store reserves the right to use for statistical purposes, in an anonymized form, the data communicated by the customer in order to improve its service and that of its partner brands.
Our Website uses cookies. A cookie is a small computer file (text file) placed on the hard drive of the computer or on the memory of the mobile terminal used by the customer when the latter consults the Site. Most of the cookies recorded when browsing the Site are either necessary for the operation of our online store, or intended to allow or facilitate your browsing.

Deactivation of the customer account

Non-compliance by the customer with the obligations subscribed to under these General Conditions, any incident of payment of the price of an order, acts contrary to the interests of L'Épicerie ChefTrub, the issuance of false information when creating the account , may result in the suspension of access to the ChefTrub grocery service, or even the termination of his account depending on the degree of seriousness of the actions in question, without it being possible to claim damages or compensation whatsoever. they are at the PTJ company. ChefTrub Grocery Store reserves the right to refuse any order from a customer with whom there is such a dispute, even if the latter is using a new account. For any specific questions, customer service can be reached by email at contact&cheftrub.fr

Communication between the customer and the Cheftrub grocery store

By becoming a user of the website, the customer acknowledges that the exchanges between him and ChefTrub Grocery will be mainly electronic (by email) except in the specific cases presented in these General Conditions or required by law. In particular by registering on the Site www.cheftrub.fr, the customer expressly agrees to receive newsletters from L'Épicerie ChefTrub. The customer may, at any time, unsubscribe from newsletters by clicking on the unsubscribe link included in each newsletter

In particular, the customer expressly accepts that the invoices are sent to him by email.
The customer contractually recognizes that the information, notifications and contracts are in perfect accordance with the regulations in force.
It is understood between the parties that the choice of mode of exchange constitutes agreement on proof within the meaning of article 1316-2 of the Civil Code.